Special Programs Coordinator

**JOB DESCRIPTION** **Special Programs Coordinator** **Reporting Structure:** Reports to: Administrator Supervises: Bereavement Staff and Volunteers Interacts with: Patients, Families, Interdisciplinary Team (IDT), and Other Healthcare Professionals ### **Job Summary:** TheSpecial Programs Coordinator is responsible for developing, implementing, and supervising both the bereavement and volunteer programs within Hospice. This role ensures the delivery of high\-quality bereavement services to patients and families while also recruiting, training, and managing volunteers. The coordinator plays a key role in community outreach, program development, and maintaining compliance with hospice policies and regulations. ### **Qualifications:** **Education:** * High school diploma required. * Completion of hospice training program (preferred for Volunteer Coordination duties). **Skills \& Abilities:** * Ability to work independently and make accurate, timely decisions. * Strong leadership and supervisory skills. * Ability to respond effectively to crises outside a hospital setting. * Adaptability to diverse social, racial, cultural, and religious backgrounds. **Experience:** * Minimum of two years in a related field preferred. * Experience or education in grief or loss counseling preferred. * Previous volunteer experience preferred. * Active patient contact within the past three years is preferred. ### **Job Requirements:** ***Physical Demands:*** * Minimal physical effort required, including occasional kneeling, squatting, reaching, twisting, climbing, and walking. * Ability to assist with patient lifting/transfers when necessary (up to 200 lbs). * Must have adequate sight and hearing or use adaptive devices to perform essential job functions. * Annual TB test and any other state\-required health screenings. ***Mental \& Emotional Demands:*** * Must be able to work independently and exercise sound judgment. * Requires flexibility, creativity, and strong interpersonal skills. * Ability to manage emotional stress and maintain professional stability. ***Work Environment:*** * Exposure to odors, blood, body fluids, and hazardous materials. * May encounter adverse environmental conditions. ***Transportation:*** * Valid driver’s license, auto liability insurance, and reliable transportation required. ### **Key Responsibilities:** #### ***Bereavement Program Responsibilities:*** * Develop, oversee, and manage the bereavement services program, utilizing professional staff and volunteers. * Ensure the adequacy and appropriateness of bereavement programs for patients and their families. * Develop and implement new bereavement programs and services as needed. * Create educational programs and materials on grief, loss, and bereavement for patients, families, staff, and the community. * Assist in hospice educational training programs. * Design materials for families eligible for hospice bereavement services. * Plan, implement, and supervise bereavement events. * Supervise bereavement support staff and oversee bereavement follow\-up, including communication and support for families. * Lead the bereavement section of IDT conferences. * Maintain the bereavement component of community and staff resource libraries. * Manage all bereavement\-related mailings, calls, visits, and tracking. * Travel across Shrivers Hospice service areas to promote, educate, and market the bereavement program. #### ***Volunteer Program Responsibilities:*** * Oversee and manage all aspects of the volunteer program. * Assign volunteers based on hospice needs and volunteer skills/interests. * Maintain an organized record\-keeping system tracking volunteer services and hours. * Travel across Shrivers Hospice service areas to recruit, interview, and train volunteers. * Conduct community education and marketing efforts to promote volunteer program awareness. * Develop and lead volunteer orientation and training programs. * Monitor and evaluate volunteer performance, ensuring adherence to hospice policies. * Organize volunteer support meetings, appreciation events, and provide ongoing supervision. * Build relationships with community organizations and program leaders. * Attend IDT meetings and serve as a liaison between volunteers and the hospice team. * Track and report volunteer hours and cost savings achieved through volunteer services. #### ***General Responsibilities:*** * Prepare reports as requested by administration. * Participate in and conduct in\-service training sessions as assigned. * Utilize technology, including iPad, laptop, PC, and MatrixCare system, for documentation and communication. * Perform other duties as assigned by the Administrator.