Senior Funeral Director

The Senior Funeral Director's primary responsibility is to provide professional funeral services to client families and take a leadership role in developing Funeral Directors. **Overview \& Responsibilities:** * Models and demonstrates a positive attitude and harassment\-free working environment, and completes all required learning and development outlined by the company * Ensures every client family is presented with all service and merchandise options – Every Family, Every Option, Every Time * Contributes to the overall efficiency of the location by maintaining open and effective communication, and maintaining accurate and timely client files * Acts to improve market share through memberships of at least one community organization, i.e., rotary, regular participation in community events, groups, and other community relationships as assigned by your supervisor * Oversees all Team Members participating in services, ensuring that each team member understands their role and professionally represents the location * Communicates to appropriate Team Members areas of success performance and performance needing improvement to meet business expectations * Supports staffing to meet business needs, onboarding and training of new hires as needed * Initial transfer of decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on an as\-needed basis (per appropriate licensing) to the instructions obtained from the family * Meets with client families to listen, educate, and arrange personalized funeral services and ensure their experience with the business is of the highest quality * Utilizes systems and technology, i.e., arrangement conversation technology, to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversations * Completes tasks and details resulting from the arrangement conference * Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations * Conducts and attends funeral services regularly and leads all post\-service follow\-ups as needed * Carries out other projects and duties as assigned, i.e., car washing, building and equipment repair, and pre\-need arrangement planning **Required Education \& Technical Skills:** * High school diploma or equivalent * Completed mortuary school * Valid state\-issued funeral director/embalmer (as per state licensing requirement) * Minimum five years of experience as a funeral director * Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) * Availability to work on\-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence as needed * Keep all licenses and continuing education requirements current and in good standing * Demonstrated knowledge of all aspects of the funeral service * Strong organizational skills, including time management * Experience in event planning * Experience in developing and mentoring funeral directors * Excellent oral communication skills, including effectively communicating with internal and external customers, community leaders, clergy, and client families * Excellent written communication, including attention to detail and follow\-through * Experience in collecting funds at the time of arrangement * Proven accurate data entry skills, i.e., using company POS while interacting with a client's family member/s * Experienced in decedent care, i.e., embalming (per state requirements) * Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and quantitative productivity standard * Ability to move, push and pull heavy weighted items up to 150lbs safely * Ability to stand for two or more hours without rest Req Benefits: **What We Offer:** * **Meaningful Work:** Make a real difference by helping families navigate one of life's most challenging times with compassion and care. * **Competitive Pay and Benefits:** + Medical, dental, prescription, and vision insurance + Vacation, sick, and holiday pay + Wellness Rewards + 401k with company match + Company\-paid life insurance, long\-term disability, and short\-term disability * **Career Growth:** Take advantage of ongoing training and advancement opportunities within the funeral service industry. * **Supportive Culture:** Be part of a compassionate, mission\-driven team that values respect, empathy, and service. Additional Details : **Who We Are:** We are a team of compassionate professionals serving families through funeral, cremation, and cemetery care. Our mission is simple: **We bring ease and comfort to families** during life's most difficult moments. We believe in creating **certainty through the uncertainty** of life's end, and we do it by living our values\-leading with compassion, building trust, and nurturing community so no one walks this journey alone.