Receptionist

Hospice of the East Bay (HEB) is a community\-based program of home care for terminally ill patients. Care is given to patients and families by an interdisciplinary group. Bereavement care is provided to the family for one year after the death. Hospice services are given regardless of ability to pay, making the agency dependent on donations and insurance billing to meet operating expenses. ***Come see why Hospice East Bay has been certified 6 years in a row as a Great Place to Work.*** **Part\-time position, scheduled days are: Monday 8am\-5pm, Wed 1pm\-5pm, Thursday 8am\-5pm** **POSITION SUMMARY:** This position reports to the Vice President \- Chief Human Resources Officer, with the responsibility of answering in\-coming phone calls timely in a courteous and professional manner, and accurately routing the call to the appropriate staff. This position greets a variety of visitors from the community, surveyors, Board members, staff, and grieving family members, which requires a professional, appropriately attired and well groomed appearance. It also includes the daily operations of the front desk, including processing in\-coming and out\-going mail, office supply ordering and inventory and postage machine monitoring and maintenance. Individuals in this position must be knowledgeable about agency infrastructure, programs and services, that will enable them to provide accurate information and route calls efficiently **ESSENTIAL FUNCTIONS:** * Professionally represent Hospice of the East Bay to the public, while promoting optimal customer service at all times. * Appropriately route all phone calls timely, accurately and courteously, using pleasant speaking and paging voice. * Understand and respond to public inquiries with accurate information about Hospice services and mission. * Maintain pleasant, professional working relationships with all staff and volunteers. Assist with training of new Administrative Volunteers relating to Front Desk procedures and office equipment. * Compile data for statistical reports for the front desk and Admissions Department. * Maintain and update staff lists and staff mailboxes. * Open and distribute in\-coming mail, posting out\-going mail, maintenance of the postage meter. * Orders, distributes and maintains office, janitorial and kitchen supplies timely, accurately and with attention to cost effectiveness; monitors postage machine use and orders postage. * Responsible for updating and maintaining Safety Box and contents, including the emergency cell phone. * Update and distribute monthly agency event calendar and volunteer calendars. * Other duties as assigned. **POSITION REQUIREMENTS:** Must be a team player, demonstrating, positive, cooperative behavior with colleagues and management with the ability to work with minimal supervision.Excellent interpersonal, communication and organizational skills. Must have command of the English language to include grammatical correctness.Self\-starter with a high degree of initiative and motivation.Flexibility with work hours, assignments and able to work well under pressure, meeting multiple and sometimes competing deadlines, demands or changing priorities.Ability to function calmly under emergency/urgent situations and manage sensitive issues appropriately and efficiently. Ability to build relationships with internal and external customers and coworkers. Willingness and ability to learn new skills as needed. Must be punctual and maintain excellent attendance. Must be professional in appearance and demeanor at all times. Must have basic math skills. Must be able to remain sedentary at desk for up to 90% of the shift. Must be able to lift up to 30 lbs. Must adhere to departmental goals, objectives and performance standards **EXPERIENCE AND EDUCATION:** * High school diploma (or equivalent) required. * Minimum of one (1\) year relevant experience required; five years experience in a busy office environment with substantial telephone use preferred. * Customer service experience helpful. * Computer literate in MS Word and Excel. **BENEFITS:** * 403B Participation Plan * Quality scores higher than national average * Certified as a “Great Place to Work” 4 Years in a row * Employee Discounts * Employee Assistance Program Job Type: Part\-time Pay: $21\.00 \- $24\.00 per hour Benefits: * Employee assistance program * Employee discount * Referral program Schedule: * 4 hour shift * 8 hour shift * Day shift * Monday to Friday Ability to Relocate: * Pleasant Hill, CA 94523: Relocate before starting work (Required) Work Location: In person