Receptionist

**Position Summary** The Receptionist serves as the first point of contact for families, visitors, vendors, and community members entering the funeral home. This position is responsible for creating a warm, compassionate, and professional experience while supporting the administrative and operational functions of the funeral home. The Receptionist manages the front door, is a backup to the office managers who answer and direct incoming phone calls, assists with scheduling and appointment confirmations for preneed directors, performs basic data entry as needed, and provides general administrative support for daily operations. **Essential Duties and Responsibilities** **Guest and Family Reception** * Welcome families, guests, and visitors with professionalism, compassion, and empathy. * Manage the front entrance and reception area to ensure a positive and organized first impression. * Escort visitors to appropriate rooms or coordinate with staff members as needed. * Assist funeral directors during services with directing and welcoming families and guests * Maintain a clean, organized, and professional lobby area. **Telephone and Communication Management** * Backup the office managers by answering incoming telephone calls promptly and courteously. * Take down necessary information or direct calls to the appropriate staff member. * Take accurate messages and ensure timely delivery. * Respond to routine inquiries regarding services, visitation times, directions, and general information. **Appointment Coordination** * Confirm and help reschedule appointments for pre\-need funeral directors * Assist with coordinating meeting room availability and preparation. **Administrative Support** * Support preneed administrative assistant by helping with data entry for new inquiries. * Assist with preparing, organizing, and filing documents. * Maintain confidentiality of all family and business information. **Qualifications** **Education and Experience** * High school diploma or equivalent required. * Previous receptionist, administrative assistant, customer service, or office experience preferred. * Experience in a funeral home, healthcare, hospitality, or service\-oriented environment is a plus. **Skills and Abilities** * Excellent interpersonal and communication skills. * Demonstrated ability to interact compassionately with grieving families. * Strong organizational and time management skills. * Ability to manage multiple tasks and priorities simultaneously. * Strong attention to detail and accuracy. * Proficiency with Microsoft Office and general computer applications. * Ability to learn funeral home management software. * Professional appearance and demeanor. * Ability to maintain strict confidentiality. **Physical Requirements** * Ability to sit, stand, and walk for extended periods. * Ability to lift and carry office materials up to 20 pounds. * Ability to operate standard office equipment including computers, phones, copiers, and printers. **Work Environment** This position works primarily in a funeral home lobby setting and requires regular interaction with grieving families, visitors, vendors, and staff. The ability to maintain professionalism, compassion, and discretion in sensitive situations is essential. The Receptionist plays a critical role in ensuring every family and visitor feels welcomed, supported, and cared for throughout their interaction with the funeral home. Pay: $20\.00 \- $23\.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Health savings account * Paid time off * Retirement plan * Tuition reimbursement * Vision insurance Work Location: In person