Funeral Office Manager

**General Description** Responsible for ensuring the seamless operation of the funeral home's administrative tasks while providing culturally rooted comfort and assistance to grieving families as a key point of contact. Supports the Funeral Home director with all administrative needs of the funeral home, including but not limited to financial, inventory management, client relations, events, compliance, and active coordination of other positions within the funeral home for a seamless and successful funeral for each individual. **Qualifications** The office manager should be fluent with computers, printers, and other office equipment necessary to print personalized folders, guest books, and various other related tasks as needed. Excellent proofreading, editing, and written communication skills are required as support may be required for creating obituaries, memorial notices, and/or publishing in local media. * High school diploma or equivalent required; Associate’s or Bachelor’s preferred or certification in business or office management * A minimum of 5 years of experience in office management or in a related role, preferably within the funeral industry. * Basic accounting skills are required. * Strong interpersonal skills with an emphasis on compassion and understanding. * Proficiency in office software such as Microsoft Office, Microsoft Excel, Microsoft PowerPoint, as well as any industry\-specific software that may be implemented. * Excellent organizational and multitasking skills. * Strong customer service approach with attention to detail. * Knowledge of funeral home industry regulations and compliance requirements. * Understanding of how to work audio\-visual equipment. * Must be able to stand for extended periods of time and lift objects up to 50 lbs. * Must possess excellent writing and speaking abilities. * Must have the ability to work across disciplines with various funding sources and grant criteria. * Must obtain/develop familiarity of Osage language and culture. * Must maintain a professional attitude and appearance that positively represents the Nation. * Requires a high level of personal integrity and ethics. * Requires a high level of problem solving skills. * Must maintain confidentiality at all times. * Requires ability to use Microsoft Office Suite programs. * Requires good interpersonal communication and team work skills * Requires willingness and ability to learn new skills, including travel to conferences and training sessions * Must be able to pass a criminal background check * Must be able to pass drug/alcohol testing * Must have a valid driver’s license – may be required to drive GSA or Nation vehicles **Duties \& Responsibilities** Responsibilities generally include administrative and coordination of funeral home operations in support of the Funeral Director. Preparation of original Death Certificate, Social Security, Veterans Administration, Insurance, and other forms where accuracy is imperative. Additional responsibilities include: * **Administrative Tasks \& Support:** Oversee daily office operations, manage schedules, maintain accurate records and files, and ensure compliance with all federal, state, and tribal legal requirements and funeral home industry standards. * **Financial Management:** Oversee invoicing, process payments, monitor budgets, and handle other financial tasks related to the funeral home. Assist families with any applicable payment plans or reimbursements. Work closely with Treasury accountants as needed to be prepared for annual budgets process, audits, and any other required financial reporting. * **Client Relations:** Serve as the primary contact for families, ensuring they are provided with the utmost compassion and professionalism. Address any inquiries or concerns in a timely manner. * **Staff Supervision:** Coordinate and supervise administrative staff, ensuring that tasks are completed timely and correctly. Assist Funeral Director in hiring, training, communications to staff, and performance evaluations. * **Supplier Management:** Establish and maintain positive relationships with funeral home supply vendors and other specialized support vendors. Ensure timely delivery of products and services. * **Inventory Control:** Monitor and manage inventory of funeral home supplies and merchandise. * **Event Coordination:** Assist funeral director with planning and coordinating transports, funeral services, visitations, floral/deliveries, honorings, wakes, and other related events that may be required. * **Continuous Improvement:** Identify opportunities to streamline processes, improve client satisfaction, and enhance the overall efficiency of the funeral home. * **Stay Updated:** Attend industry\-related seminars, workshops, and training to stay informed about the latest trends and best practices. * **Miscellaneous:** Perform other related duties as assigned by the Funeral Director.