Funeral Home Dispatcher

As a Dispatcher, you will initiate and schedule the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service as appropriate. **Overview \& Responsibilities:** * Assist peers and other Dispatchers to ensure all open tasks are completed in a timely manner * Partner with others to ensure smooth implementation of any new company initiatives and/or procedures * Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met * Learn to operate new office technologies as they are developed and implemented * Manage deliverables; organize and coordinate workflow, manage multiple tasks, deadlines, and projects * Maintain customer service standards as implemented for appropriate brand/s * Follow safety protocols and procedures are adhered to, ensuring they contribute to enabling a safe work environment * Partner with peers to ensure administrative components are completed accurately \& timely * Participate in assigned staff meetings * Ensure fleet is always ready and the overall cleanliness and operational readiness is maintained * Use phone etiquette as outlined by the company * Interact with customers and/or family members of the decedent, handling inquiries and directing them according to specific needs **Requirements \& Qualifications:** * Must be at least 21 years of age * High School Diploma or GED equivalent * Valid state\-issued driver's license in good standing and acceptable driving record * Ability to follow instructions, whether it be in person or by phone * Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic * Must be able to use routing and scanning tools for tracking as part of the daily process * Good verbal and written communication Req Benefits: **What We Offer:** * **Supportive Environment:** Be part of a team that values collaboration, kindness, and mutual support. * **Meaningful Work:** Make a difference in people's lives by providing a crucial service during their time of need and fostering strong community connections. * **Growth Opportunities:** Access to professional development and career advancement within the funeral service industry. * **Competitive Compensation:** We offer a competitive salary. **Are you ready?** Join us on our journey to Shape the Future with Purpose. Grow with The FPG Way. Foundation Partners Group is an equal opportunity employer. We are committed to fair employment practices and to fostering a workplace where every team member feels valued, supported, and treated with dignity and respect. Employment decisions are made in accordance with applicable federal, state, and local laws. Additional Details : Every life tells a story worth honoring. At Foundation Partners Group, we are privileged to help families create meaningful goodbyes during their most vulnerable moments. Since 2010, our team of nearly 1,600 compassionate professionals has served communities across 21 states, delivering funeral, cremation, and cemetery services with care, respect, and personalization. We're not just a network of locations\-we're a team united by purpose, a community committed to ensuring every farewell reflects the individuality of the life it celebrates.