Facility Operations Manager

**Facility Operations Manager – Cremation Society of Illinois** **Reports To:** Executive Board **Supervises:** On\-Site Administrative, Crematory, and Field Staff **Experience:** Facility Operations Manager with **10–15 years of management experience** **Salary: Salary: $75,000\-$85,000** **Position Summary** The Facility Operations Manager oversees daily operations at Romeoville crematory location, ensuring smooth workflow, compliance, and compassionate service to client families. This position directly supervises staff, coordinates logistics, manages documentation, and maintains the facility’s operational standards. The Facility Operations Manager serves as the on\-site leader and key liaison to the Executive Board. **Key Responsibilities** **Daily Operations** * Oversee all day\-to\-day crematory and office operations to ensure timely, efficient service. * Review and approve cremation files for completeness and accuracy before scheduling. * Manage and coordinate transportation logistics with funeral directors to facilitate the timely transfer of decedents from hospitals, medical examiners, nursing homes and residences while maintaining accuracy and professionalism. * Perform cremations and related physical tasks as needed, ensuring all processes follow regulatory standards. * Ensure strict adherence to identification verification and chain\-of\-custody procedures for all decedents and cremated remains. * Maintain facility readiness and professional environment at all times. **Staff Leadership** * Supervise on\-site staff, including office personnel, funeral directors, crematory operators, and field agents. * Manage daily schedules, on\-call rotations, and coverage for removals and deliveries. * Provide direction, feedback, and support to foster a positive and accountable work culture. **Documentation \& Compliance** * Upload all approved paperwork into the company’s computer program (SRS Computing) for transparency and recordkeeping. * Ensure all documentation and processes meet company and state compliance requirements. **Facility \& Equipment Oversight** * Monitor crematory and building equipment, reporting issues promptly to the Executive Board. * Coordinate maintenance, repairs, and inspections. * Maintain cleanliness, safety, and functionality of the facility. **Inventory \& Supplies** * Track and reorder cremation and office supplies to prevent shortages. * Maintain accurate inventory logs and order supplies as needed, subject to prior approval. **Client \& Family Services** * Coordinate witness of cremations or private viewings, ensuring a respectful and professional experience for the families served. * Support the company’s commitment to compassionate and timely care. **Trade \& Partner Relations** * Maintain professional communication with local funeral homes and trade accounts. * Coordinate scheduling and pickup/delivery of cremated remains. * Support efforts to build and sustain positive relationships with external partners. **Qualifications** * 10\+ years of leadership and/or operational management experience required. * Experience in funeral service and/or cremation operations is strongly preferred. * Working knowledge of state and federal cremation and death care regulations preferred. * Proficient in SRS Computing or similar case management or logistics systems, preferred. **Skills** * Strong leadership, communication, and decision\-making abilities. * Ability to manage multiple priorities in a fast\-paced environment. * High emotional intelligence and commitment to compassionate service. * Strong attention to detail and process integrity **Physical Requirements** * Primary work location; Romeoville crematory and office facility. * Ability to lift up to 50 lbs. and stand for extended periods. * Availability for occasional evenings, weekends, and on\-call shifts. * Generally, Monday\-Friday, 8:00 am – 4:30 pm. **Benefits:** * Medical, dental, and vision insurance. * 401(K) with a company match * Eligibility begins the first of the month following 60 days of employment Job Type: Full\-time Pay: $75,000\.00 \- $85,000\.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off Experience: * leadership: 10 years (Preferred) License/Certification: * crematory operator license (Preferred) Ability to Commute: * Romeoville, IL 60446 (Required) Work Location: In person