Director of Campus Operations

Pierce Mortuary Colleges offer comprehensive educational programs for individuals pursuing careers in funeral service, encompassing both theoretical instruction and hands\-on practical training to prepare students for licensure examinations and subsequent apprenticeships or internships. Approved by the Board of Directors, the college's mission is to advance education in funeral service, including the study, research, and teaching of embalming and the broader business and profession of funeral service. **POSITION TYPE:** Full\-time **WORK LOCATION:** Onsite **POSITION SUMMARY:** The Director of Campus Operations serves as a key member of campus leadership and acts as the primary operational link between campus administration, department directors, and staff. This role provides strategic and day\-to\-day oversight of administrative and operational functions essential to the effective delivery of student services and overall campus success. The Director ensures seamless coordination across admissions, financial aid, registrar, bursar, and facilities management while maintaining compliance with institutional policies, accreditation standards, and regulatory requirements. This is a fully onsite position requiring an active, visible presence on campus to support staff, facilities operations, and student\-centered services. **RESPONSIBILITIES:** **Administrative and Operational Leadership** * Provide guidance to and collaborate with administrative departments—including Admissions, Financial * Aid, Registrar, and Bursar—to support efficient operations and deliver a high level of student service. * Serve as a strategic advisor to campus leadership on operational performance, staffing needs, and * process improvements. * Foster collaboration across departments to support enrollment, retention, and student success * initiatives. **Facilities Management** * Oversee campus facilities operations, including maintenance, repairs, renovations, custodial services, * and grounds management. * Ensure a safe, clean, compliant, and functional physical environment for students, faculty, staff, and * visitors. * Coordinate with vendors, contractors, and internal stakeholders on facilities projects, preventative * maintenance schedules, and emergency repairs. * Ensure compliance with safety standards, building codes, ADA requirements, and applicable local, * state, and federal regulations. **Budget and Financial Management** * Develop, manage, and monitor departmental and operational budgets, ensuring responsible * stewardship of financial resources. * Track expenditures, analyze financial trends, and identify cost\-saving opportunities without * compromising service quality. * Assist campus leadership with operational reporting and preparation of the annual budget. **Procurement and Contract Management** * Oversee procurement activities, purchasing processes, and vendor relationships. * Negotiate contracts and service agreements to ensure favorable terms and compliance with institutional * policies. * Monitor vendor performance and contract adherence. **Staff Supervision and Development** * Recruit, train, supervise, and evaluate administrative and operations staff. * Provide ongoing coaching, performance management, and professional development opportunities. * Lead onboarding and orientation for new staff, ensuring understanding of campus culture, policies, and * expectations. * Address employee relations matters, including conflict resolution and corrective action, in collaboration * with Human Resources. **Communication and Collaboration** * Ensure timely and effective communication regarding campus operations, deadlines, events, and * initiatives. * Organize and lead regular departmental and campus\-wide meetings. * Serve as a liaison between the campus, corporate office, accrediting bodies, community partners, and * external stakeholders. **Policy, Compliance, and Accreditation** * Develop, implement, and maintain operational policies and procedures aligned with institutional goals * and accreditation standards. * Ensure compliance with federal, state, and local regulations, as well as accrediting agency requirements. * Continuously review and improve processes to align with best practices in higher education * administration. **Technology and Process Improvement** * Evaluate and implement technology solutions to improve operational efficiency and service delivery. * Collaborate with IT and corporate partners to support system enhancements and data integrity. * Strategic Planning and Emergency Management * Contribute to campus strategic planning initiatives and operational goal setting. * Develop, maintain, and implement campus emergency preparedness and response plans. * Serve in a leadership role during campus emergencies or crisis situations. **Community Engagement** * Represent the college in community partnerships, outreach efforts, and collaborative initiatives. * Strengthen relationships with local businesses, organizations, and stakeholders. * Perform other duties as assigned to support campus operations and institutional objectives. **SKILLS:** * Strong leadership and supervisory skills, with the ability to motivate and inspire a diverse team of administrative professionals. * Excellent communication skills, both verbal and written, with the ability to interact effectively with stakeholders at all levels. * Demonstrated experience in budget management, financial analysis, and resource allocation. * Knowledge of facilities management principles, including maintenance, safety, and regulatory compliance. * Familiarity with procurement processes, contract negotiation, and vendor management. * Proficiency in Microsoft Office suite and other relevant software applications. * Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast\-paced environment. * Commitment to fostering a culture of diversity, equity, and inclusion in the college community. **QUALIFICATIONS:** * Bachelor's degree in business administration, higher education administration, or related field required; master’s degree preferred. * Minimum of 5 years of progressive experience in operations management, preferably in a higher education or academic environment. **PHYSICAL REQUIREMENTS:** * Ability to work on campus in an onsite environment for extended periods. * Ability to sit, stand, walk, and move throughout campus facilities during the workday. * Ability to occasionally lift, carry, push, or pull objects weighing up to 25 pounds, such as office * materials, supplies, or equipment. * Ability to use standard office equipment, including computers, phones, copiers, and printers. * Ability to communicate effectively in person, by phone, and via electronic means. * Ability to navigate campus buildings, including stairs, elevators, and outdoor areas. Pierce Mortuary Colleges (PMC) is committed to fostering diversity and inclusivity, adhering to Equal Opportunity Employment principles and prohibiting all forms of discrimination and harassment. Emphasizing merit, competence, and performance, PMC ensures fair employment practices at all levels, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, familial status, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. The organization recognizes the value of a diverse workforce in enhancing the quality of its services and endeavors to provide reasonable accommodation for individuals with disabilities to perform essential job duties effectively