Dispatcher

Our associates celebrate lives. We celebrate our associates. Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.**JOB RESPONSIBILITIES** **Dispatching/Paperwork** * Provides consistent support by dispatching resources to meet the needs of client families * Receives first call information and initiates the resources required for dispatch * Processes removal paperwork * Assists with recording keeping of embalming documentation as required * Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include: * Removals * Visitations * Transfers of casketed decedent and/or remains to final dispositions * Decedent memorial services **Scheduling** * Schedules activities for both the internal staff as well as market locations * Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include: * Removals * Visitations * Transfers of casketed decedent and/or remains to final dispositions + Decedent memorial services * Maintains in\-house scheduling of location resources * Schedules sufficient resources to meet market commitments **Customer Service** * Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well * Builds and maintains strong relationships by promoting a team atmosphere * Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding * Leads by example while staying engaged and supportive of company initiatives **Manage Inventory (Location specific)** * Takes and places orders for necessary supplies * Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required * Order additional general supplies at the direction of the location management. * Performs other duties as directed by management **MINIMUM REQUIREMENTS** **Education** * High school diploma or GED equivalent **Licenses** * Current valid driver’s license may be required **Experience** * Minimum of six (6\) months scheduling or logistics experience **Knowledge, Skills and Abilities** * Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs * Ability to resolve issues in accordance with company goals and objectives * Excellent communication skills and interpersonal skills * Ability to prioritize and organize effectively with a keen sense to detail * Ability to work in a fast paced, high pressure environment * Ability to multi\-task using multiple software programs simultaneously * Ability to communicate with associates, customers, supplies in person or by phone * Solid knowledge of computers, MS Office, e\-mail, internet and other software required or willingness to learn * Good driving record Postal Code: 27605 Category (Portal Searching): Operations Job Location: US\-NC \- Raleigh