Contract Administration Specialist

Description: Job Summary: Provides a variety of office functions for business operations, including the ability to read and interpret funeral/cemetery contracts, data entry of funeral/cemetery contracts, the ability to interpret and complete legal documents, able to work closely with others, maintain accurate records, process daily cash deposits, process insurance claim assignments, back\-up to receptionists to answer phones, and back\-up other office staff as needed. ***Duties/Responsibilities:*** * Coordinates and performs the input of funeral/cemetery contracts into industry\-specific software daily. * Works closely with other personnel to provide accurate recording of contracts and payments. * Manages accounts receivable and ensures accurate and timely monthly invoicing. * Research questions or issues with accounts receivable, invoicing, and contract entry. * Works with customers to answer questions, take payments, and notarize documents. * Interprets and completes legal documents including Insurance Assignments, Disposition Declarations, Automatic Payment Authorizations and other legal forms. Notarizes documents when needed. * Maintains high level understanding of regulatory and financial reporting requirements and deadlines with ability to prioritize workload appropriately. * Provides reporting for Senior Management monthly or whenever requested. * Assists with answering multi\-line phone system, including answering customer questions concerning balances, contracts, etc. Will also take information from facilities reporting new deaths and inputting that information using a proprietary tool for use by Funeral Directors and others. * Participate in training sessions, seek opportunities to enhance skills, and foster a culture of continuous learning and improvement by sharing knowledge and tools that would increase efficiency within the organization. * Maintain document retention through scanning and notes. * Reviews work to ensure accuracy. * Follows safety policies and procedures. * Other duties as assigned. Requirements: Required Skills/Abilities: * Proficient computer skills (Microsoft Word and Microsoft Excel) * Strong interpersonal skills * Excellent customer service and time management skills * High attention to detail * Ability to adapt to changing priorities and work under tight deadlines * Ability to work independently and collaboratively as part of a team under occasionally stressful situations * Must express personal initiative, ownership, and desire to go beyond basic expectations Education and Experience: * High School diploma or equivalent required, Associate Degree in Business or Accounting preferred; will consider experience in lieu of degree. * Computer experience required. * Experience in Data Entry and Customer Service preferred. Physical Requirements: * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. * Stooping * Reaching * Walking * Keyboarding * Hearing * Standing * Talking * Repetitive Motions