Clerical and Administrative Specialist

NorthStar Memorial Group is seeking a compassionate, detail\-oriented **Clerical \& Administrative Specialist** to join our team at **Skylawn Funeral Home in San Mateo, CA.** This essential role supports daily operations and helps ensure a seamless, respectful experience for the families we serve. Our administrative team plays a critical role throughout every stage of the client family journey \- from the first call to final arrangements. We are the foundation of support for both client families and our internal team, delivering accuracy, efficiency, and care in every interaction. **Key Responsibilities** * Manage a high volume of incoming phone calls with professionalism, empathy, and efficiency * Schedule appointments and coordinate services for families and staff * Maintain and organize master files, including scanning, tracking, duplicating, and updating records in HMIS * Review and verify invoices for accuracy and proper coding prior to submission to Accounts Payable * Order and manage administrative materials such as brochures, business cards, name badges, and training supplies * Provide general administrative support to the funeral home team to ensure smooth daily operations * Work independently while meeting deadlines in a fast\-paced, service\-driven environment **Qualifications** * 1\+ years of administrative or clerical support experience * Strong computer proficiency, including Microsoft Office (Word, Excel) and ability to learn new systems (experience with HMIS a plus) * Excellent organizational skills and attention to detail * Ability to multitask, prioritize, and adapt in a deadline\-driven environment * Strong verbal and written communication skills * Ability to work both independently and collaboratively within a team * Valid driver’s license * High School Diploma or equivalent **What We’re Looking For** The ideal candidate is dependable, adaptable, and comfortable handling multiple priorities in a fast\-paced setting. They bring strong foundational computer skills, a willingness to learn new tools, and a calm, professional demeanor when supporting both families and team members. NorthStar Memorial Group is seeking a compassionate, detail\-oriented **Clerical \& Administrative Specialist** to join our team at Skylawn Funeral Home in San Mateo, CA. This essential role supports daily operations and helps ensure a seamless, respectful experience for the families we serve. Our administrative team plays a critical role throughout every stage of the client family journey \- from the first call to final arrangements. We are the foundation of support for both client families and our internal team, delivering accuracy, efficiency, and care in every interaction. **Key Responsibilities** * Manage a high volume of incoming phone calls with professionalism, empathy, and efficiency * Schedule appointments and coordinate services for families and staff * Maintain and organize master files, including scanning, tracking, duplicating, and updating records in HMIS * Review and verify invoices for accuracy and proper coding prior to submission to Accounts Payable * Order and manage administrative materials such as brochures, business cards, name badges, and training supplies * Provide general administrative support to the funeral home team to ensure smooth daily operations * Work independently while meeting deadlines in a fast\-paced, service\-driven environment **Qualifications** * 1\+ years of administrative or clerical support experience * Strong computer proficiency, including Microsoft Office (Word, Excel) and ability to learn new systems (experience with HMIS a plus) * Excellent organizational skills and attention to detail * Ability to multitask, prioritize, and adapt in a deadline\-driven environment * Strong verbal and written communication skills * Ability to work both independently and collaboratively within a team * Valid driver’s license * High School Diploma or equivalent **What We’re Looking For** The ideal candidate is dependable, adaptable, and comfortable handling multiple priorities in a fast\-paced setting. They bring strong foundational computer skills, a willingness to learn new tools, and a calm, professional demeanor when supporting both families and team members. **Compensation** * $22\-24/hr. **Benefits** * Medical, Dental, and Vision Insurance * Health Savings Account (HSA) * Life Insurance * 401(k) with Employer Matching We are an equal\-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.