Clerical & Admin Specialist II

Greenwood Memorial Park \& Mortuary in San Diego, CA is a historic and trusted funeral home and cemetery dedicated to serving families with compassion, professionalism, and exceptional care. Our administrative team plays a vital role in ensuring accuracy, efficiency, and seamless coordination across funeral, cemetery, and office operations. We are seeking a highly organized, detail\-driven Clerical \& Administrative Specialist II who can balance structured administrative work with warm, empathetic service to families. This position supports both front\-office and back\-office functions, including contract processing, financial documentation, vendor coordination, and daily office operations. The ideal candidate thrives in a fast\-paced environment, enjoys working with numbers and documentation, and brings a calm, professional presence when interacting with grieving families and internal departments. **Responsibilities** * Accurately post contracts and ensure all required documents, payments, and aftercare tasks are completed. * Process contract amendments, including pricing adjustments, service changes, and internal updates. * Issue refunds in accordance with company protocols and documentation standards. * Prepare and post write\-offs following proper approval workflows. * Maintain complete, compliant digital and physical case files for funeral and cemetery operations. * Review, code, and submit vendor invoices for timely payment. * Coordinate with internal departments to resolve discrepancies or missing documentation. * Assist with credit card reconciliation, including receipt collection and transaction tracking. * Support internal audits by organizing and providing required documentation. * Maintain exceptional accuracy in all financial entries to reduce errors and rework. * Answer and route incoming calls with professionalism, empathy, and clarity. * Greet and assist families visiting the funeral home or cemetery office; direct them to appropriate staff or provide immediate support. * Receive payments for services, merchandise, or property; issue receipts and follow cash\-handling procedures. * Provide compassionate, service\-oriented support to families during sensitive and emotional moments. **Compensation: $22\-25/hr.** **Qualifications** * 5\+ years of administrative or clerical support experience. * Strong attention to detail, especially with numerical accuracy and data entry. * Ability to manage confidential and sensitive information with discretion. * Comfort working in a funeral/cemetery environment and interacting with grieving families. * Proficiency with Microsoft Office; experience with HMIS/Archimedes is a plus. * Excellent communication and interpersonal skills. * Strong organizational habits and ability to prioritize multiple tasks in a fast\-paced setting. * Valid driver’s license. * Receptionist or front\-desk experience preferred. We are an equal\-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.