Administrative & Client Services Assistant

Do you enjoy helping others, have a compassionate and caring personality, and are proficient with data\-entry and (simple) accounting functions? SafePassage Pet \& Equine Cremation assists pet parents who have lost a beloved pet, and the Client Services Assistant is an integral part of our team. The ideal candidate enjoys multi\-tasking, has a comforting voice, and is very organized. Job Responsibilities * Communicate directly with pet parents to coordinate at home pickups/deliveries * Entry/verification of information by our user\-friendly care management software * Contact clients to express condolences and to verify their Keepsake orders * Monitor/facilitate all keepsake orders * Communicate directly with veterinary offices: provide compassionate and efficient customer care. * Assist with monthly invoicing and AR from clients * Support sales team with organization of client lists, office visit scheduling,, and outreach calls to existing Vet hospital clients * Interacting with customers and providing the highest standard of service * Staying current on the latest industry trends and techniques Work Hours: Full\-Time: A minimum of 32 \-35 hours a week (including some weekends Part\-Time: A maximum of 30 hours a week (including weekends) Qualifications and Skills: * Excellent customer service skills * Skilled in analyzing information * Ability to multitask on a team and alone * Ability to manage processes successfully * Ability to mitigate customer complaints independently * Outstanding analytical, problem\-solving, and organizational abilities. * Exceptional verbal and written communication skills. * All potential employees are subject to a background check and drug screening. Pay: $18\.00 per hour People with a criminal record are encouraged to apply Work Location: In person