Administrative Assistant - Sales

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, or a combination of these facilities. Duties include greeting and meeting with at\-need cemetery families and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.**JOB RESPONSIBILITIES** * Performs reception duties * Verifies at\-need files before meeting with families * Performs blind checks * Follows up with memorial renderings, processes and timelines * Prepares marker monument placement paperwork * Designs memorials * Notifies families when flowers are placed * Sets Arrangement Continuation Appointments * Serves at\-need cemetery families * Stands graveside services and provides support to the families * Sets follow\-up visits at the at\-need arrangement conference * Logs information for Family Service Counselors * Prepares and processes Veteran’s Paperwork * Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules * Receives and processes payments and contracts * Processes accounts payable transactions * Assists Location Management, Sales, and Family Service Counselors * Greets family members and friends * Communicates client family’s needs promptly and accurately to the appropriate staff member * Conveys a sense of concern and empathy with client family members at all times * Responds to customer inquiries via telephone, internet and in person * Maintains professional and cooperative relationships with county clerk, medical examiner and physicians **MINIMUM REQUIREMENTS** **Education** * High School or equivalent **Experience** * 1 \- 2 years of experience in an office clerical or customer service capacity required * Experience working in a customer\-focused and fast\-paced professional environment required **Knowledge, Skills \& Abilities** * Flexible schedule – MUST be available to work weekends * Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience * MS Office Suite experience preferred * Basic mathematics skills required * Good verbal and written communication skills * Strong organizational skills and detail oriented * High level of compassion and integrity * Ability to maintain confidentiality Postal Code: 70124 Category (Portal Searching): Administration and Clerical Job Location: US\-LA \- New Orleans