Field Operations Support Assistant

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.**JOB RESPONSIBILITIES** * Prepares death certificates, prayer cards and related documents * Completes required permits and or certificates * Prepares and processes Veteran’s Paperwork * Prepares marker monument placement paperwork * Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules * Prepares and distributes daily schedules, reports, and documents * Receives and processes payments and contracts * Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers * Orders office supplies * Oversees the processing of installation orders to grounds and maintenance departments * Processes accounts payable transactions * Assists with the preparation of obituaries * Assists Location Management, Sales, Family Service Counselors and payroll as needed * Acts as backup to Receptionist * Greets family members and friends * Communicates client family’s needs promptly and accurately to the appropriate staff member * Conveys a sense of concern and empathy with client family members at all times * Responds to customer inquiries via telephone, internet and in person * Maintains professional and cooperative relationships with county clerk, medical examiner and physicians **MINIMUM** **REQUIREMENTS** **Education** * High School or equivalent **Experience** * 1 \- 2 years of experience in an office clerical or customer service capacity required * Experience working in a customer\-focused and fast\-paced professional environment required **Knowledge, Skills \& Abilities** * Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience * MS Office Suite experience preferred * Basic mathematics skills required * Good verbal and written communication skills * Strong organizational skills and detail oriented * High level of compassion and integrity * Ability to maintain confidentiality ***Communication \& Interpersonal Skills*** * *Compassionate and empathetic communication* * *Active listening* * *Professional telephone etiquette* * *Clear verbal and written communication* * *Ability to remain calm during emotional conversations* * *Tact and discretion when discussing sensitive matters* ***Customer Service Skills*** * *Greeting and assisting visitors respectfully* * *Managing family expectations and inquiries* * *Conflict resolution and de\-escalation* * *Maintaining a welcoming and comforting environment* * *Cultural sensitivity and respect for diverse funeral traditions* ***Technical Skills*** * *Proficiency with office software (word processing, spreadsheets, email)* * *Multi\-line phone systems experience* * *Basic computer troubleshooting* ***Organizational Skills*** * *Strong attention to detail* * *Time management* * *Ability to prioritize multiple tasks* * *Maintaining accurate records and confidential information* ***Professional Qualities*** * *Emotional resilience* * *Reliability and dependability* * *Professional appearance and demeanor* * *Integrity and confidentiality* * *Adaptability and flexibility* * *Teamwork and collaboration* **Compensation:** **Salary:** **$19\.00/hr.** **Benefits:** **Medical\*Dental\*Vision\*Flexible Spending Accounts (health care and dependent care) \*Health Savings Account with Company Contribution\*Sick Leave\*Short\-Term Disability\*Long\-Term Disability\*Life Insurance\*Voluntary Accidental Death or Dismemberment Insurance\*Dependent Life Insurance\*SCI 401(k) Retirement Savings Plan with Company match\*Employee Assistance Program** Postal Code: 92586 Category (Portal Searching): Administration and Clerical Job Location: US\-CA \- Menifee