Family Service Counselor

**Park Lawn Cemetery is seeking a Family Service Counselor to work on a full\-time basis. This is an excellent opportunity to work closely with a team of dedicated professionals.** **Position Summary:** Under the direction of the Vice President of Cemetery Operations, the Family Service Counselor is accountable for serving client families by making at\-need cemetery arrangements and selling Pre\-Need arrangements. The Family Service Counselor serves families by providing exemplary personalized service, is essential in generating revenue for the cemetery, and acts as the primary contact for families. **Essential Job Functions:** Must be able to perform the job's essential functions with or without reasonable accommodations. 1\. Responsible for meeting monthly and quarterly Pre\-Need sales goals. 2\. Execute sales of property, commodities, and interment services to families at the time of need. 3\. Prepares for all appointments and performs all procedures with professionalism and attention to detail. 4\. Effectively communicate with mortuaries and families via personal contact, telephone, and online, both in the office and/or at home, as necessary. 5\. Follows through on all Contracts, Memorial Orders, customer concerns, and requests. 6\. Build trust\-based relationships to earn the right to ask for referrals. 7\. Earn the right to gain referrals to offer protection to protect family members, family relatives, and friends by educating them on the benefits of pre\-planning. 8\. Promote and preserve the integrity and reputation of Park Lawn Cemetery and its affiliated Companies. 9\. Enhance the Pre\-Need sales program through leads generated from at\-need sales and other services or events. 10\. Generate add\-on sales, property, commodities, and service items when applicable. 11\. Develop a professional and respectful rapport with area mortuaries, memorial manufacturers, and vendors. 12\. Maintain good relations with internal and external customers at Park Lawn Cemetery and its affiliated companies. 13\. Holds self\-accountability for prospecting. 14\. Maintains and tracks activity levels in the CRM System and Appointment Plus. **Experience and Education:** Two to five years of customer service or sales industry experience. High School Diploma \- Associate Degree Preferred **Special Skills:** Bilingual in Spanish is a plus, but not required. Associate degree preferred, excellent MS Office software skills. Knowledge of CRM systems and other company operating platforms, such as Zoom, DocuSign, etc. Strong organizational, verbal, and written communication skills. Strong interpersonal relations skills and excellent customer service skills. Ability to work independently and to be detail\-minded. Ability to work a flexible schedule, including evenings, weekends, and some holidays. Ability to multitask and set priorities. High level of comprehension and integrity **Licenses:** Ability to obtain a Sales License from the State of California Department of Consumer Affairs, Cemetery \& Funeral Division. Hold a current state\-issued driver's license with an acceptable driving record. Carry Liability Insurance levels on Personal Vehicle ($100,000 for each person/ $300,000 for each accident) **Working Environment:** Work seated at a workstation in a carpeted, air\-conditioned/heated office environment, with moderate noise from equipment and coworkers and continual interruptions. Ability to drive frequently or walk on uneven ground, slopes, or pavement. While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, walk, stoop, kneel, crouch, and talk or hear. The employee is occasionally required to sit, climb, or balance. The employee must frequently lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. **Physical Requirements:** * Work seated for prolonged periods; must have the energy, stamina, and personality to meet with families. * Able to see detail and have good hand\-eye coordination to work with and manipulate data on a computer. * Adhere to the Guidance of Housekeeping and Safety **Equipment/ Machines Operated** * PC with MS Office software * CRM systems or like kind operating systems, printers, copiers, fax machines, and credit card readers, Telephone/Cell phone Pay: From $26\.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Health insurance * Vision insurance Experience: * Customer Service: 2 years (Required) * Sales: 5 years (Required) Language: * Spanish (Preferred) Shift availability: * Day Shift (Required) Work Location: In person