Family Service Counselor

Job Overview: Heritage Family, a leading provider of funeral and cemetery services, is seeking a dedicated and compassionate Family Service Counselor to join our team. As a Family Service Counselor, you will play a crucial role in assisting families during one of the most challenging times in their lives. This position offers a unique opportunity to provide support and guidance to families while upholding our commitment to professional and compassionate service. Responsibilities: \- Communicate with families to understand their needs and preferences for funeral and cemetery services \- Provide information on available service options, pricing, and packages \- Assist families in making informed decisions regarding funeral arrangements \- Market and promote Heritage Family's services to the community \- Analyze customer feedback and market trends to enhance service offerings \- Collaborate with the sales team to support insurance sales initiatives \- Conduct telemarketing activities to reach out to potential clients \- Utilize skills to cater to diverse customer needs \- Participate in outside sales activities to expand the company's reach Requirements: \- Proven experience in customer service or sales roles \- Familiarity with HIPAA regulations and confidentiality practices \- Strong analytical skills to assess customer needs effectively \- Experience in telemarketing or sales is a plus \- Bilingual proficiency is desirable for better customer engagement \- Ability to thrive in a fast\-paced environment and meet sales targets \- Excellent communication skills, both verbal and written \- Prior experience in insurance sales would be advantageous Join Heritage Family as a Family Service Counselor and be part of a supportive team dedicated to providing quality funeral and cemetery services. We offer competitive benefits, advancement opportunities, and a fulfilling career path within our expanding network. Experience the rewarding opportunity of helping families honor their loved ones with dignity and respect. Apply now to make a meaningful difference in people's lives. Job Type: Full\-time Pay: $50,000 \- $150,000 per year Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Supplemental Pay: * Bonus opportunities * Commission pay License/Certification: * Insurance Producer License (Preferred) * Life Insurance License (Preferred) Ability to Commute: Work Location: In person Job Type: Full\-time Pay: $50,000\.00 \- $150,000\.00 per year Benefits: * 401(k) matching * Employee discount * Flexible schedule * Life insurance * Professional development assistance Work Location: In person