Crematory Field Operations Support Assistant - All Caring Commerce Cremation Services

**Location: All Caring Commerce Cremation Services** **Status: Non\-Exempt, Full Time** **POSITION SUMMARY** Under the general supervision of the Office Coordinator, the Field Operations Support Assistant is responsible for providing a variety of administrative and clerical support to the crematory operation. In addition, other general duties will support the goals of meeting and exceeding client and family expectations. **ESSENTIAL FUNCTIONS** Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the church in performing their work. Performs day\-to\-day clerical duties as required, which may include: * Prepare, review, and verify cremation authorizations, permits, and related documentation * Ensure proper identification and documentation consistency throughout each case * Assist with coordinating scheduling for cremations, transfers, and witness cremations * Communicate professionally with funeral homes, families, vendors and internal staff * Release of cremated remains to clients and families * Enter and maintain data in crematory CRM system * Assist with compliance tracking in accordance with state and local regulations * Answer phones, respond to emails, and provide administrative support to Office Coordinator * Maintain organized files and logs * Preparing reports, invoices and mail\-outs as necessary * Assist with chapel and facility preparations, including light cleaning of facility * Backup to Office Coordinator in their absence * Confirm accuracy of all documentation and service information electronically and/or by physical means. * At all times comply with company policies, procedures, and instructions. * Conveys a sense of concern and empathy with client family members at all times, bringing any issues to the attention of a staff member who can provide a resolution. * Responds to customer inquire via telephone, internet and in person. * Maintains professional and cooperative relationships with county clerk, medical examiners, and other official and governmental parties. * Keeps accurate records. * Performs other duties as assigned. Requirements: **MINIMUM QUALIFICATIONS** **Education and Experience** Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically: * High School Diploma required (Associate's degree preferred). * Minimum 2 years of experience in office, clerical or customer service required. * Bilingual Spanish/English preferred. **Certification/Licenses** * Valid state issued driver's license. **Knowledge, Skills, and Abilities** *Knowledge of:* * Office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience *Skills in:* * Good verbal and written communication skills * Strong organizational and accuracy skills * Basic mathematic skills * Problem solving skills *Ability to:* * Be detail oriented. * MS Office experience including Outlook, Word, Excel * Follow written and oral instructions. * High level of compassion and integrity. * Multitask and set priorities. * Maintain confidentiality. * Work over\-time and weekends when necessary. * Be on call **Physical and Environmental Requirements:** * Occasionally lift up to 20 pounds. * Sit for sustained periods of time on a daily basis. * Perform tasks requiring intermittent bending, stooping, and walking. * Sustain frequent movement of the fingers, wrists, hands, and arms. Compensation: $19\.14\-$22\.52