Client Experience & Operations Specialist (CRM Focused)

**About LoveUrns®** LoveUrns® is a trusted leader in high\-quality memorial products, helping families honor their loved ones with dignity and care. We partner closely with funeral homes and crematoriums across the country, delivering tailored, time\-sensitive solutions that require precision, responsiveness, and operational excellence. **About the Role** This is **not a traditional customer service role.** We’re looking for a **high\-caliber Client Experience \& Operations Specialist** who can think critically, manage complex workflows, and serve as a key operational partner to our clients. You’ll act as the bridge between our clients and internal teams — owning the lifecycle of each order from intake through fulfillment — while leveraging CRM systems to ensure accuracy, visibility, and efficiency. This role is ideal for someone who is: * Systems\-oriented * Detail\-obsessed * Comfortable managing complexity and urgency * Able to communicate clearly with professional clients **Key Responsibilities** * Own and manage B2B order workflows from intake to fulfillment with a high degree of accuracy and urgency * Use CRM and internal systems to track orders, maintain clean data, and provide real\-time visibility into order status * Communicate proactively with funeral homes and internal teams to ensure smooth execution * Coordinate engraving approvals, customizations, and special requests across departments * Anticipate and resolve issues before they impact delivery timelines or client experience * Monitor inventory and product availability to support both urgent and scheduled orders * Continuously identify opportunities to improve workflows, reduce friction, and increase operational efficiency **Qualifications** * **Strong experience using CRM systems (NetSuite or similar required)** * Proven ability to manage complex processes, not just respond to requests * Experience in B2B operations, order management, logistics, or client\-facing roles * Highly organized with strong attention to detail in fast\-paced environments * Excellent written and verbal communication skills * Comfortable working cross\-functionally using tools like Slack **Bonus (Not Required):** * Experience in the funeral or cremation industry **What We’re Really Looking For** We are not just hiring for empathy — we are hiring for **judgment, ownership, and operational thinking.** The ideal candidate: * Thinks in systems, not just tasks * Can prioritize effectively when everything feels urgent * Understands how small details impact larger business outcomes * Takes ownership of problems and drives them to resolution * Brings structure and clarity to complex situations **Why Join LoveUrns®** You’ll play a critical role in supporting professionals who serve families during life’s most meaningful moments — while working in a fast\-moving, operationally complex environment where your thinking and execution truly matter. **Benefits** * Health insurance * Dental insurance * Paid time off * Team events / happy hours Pay: $46,000\.00 \- $50,000\.00 per year Benefits: * Dental insurance * Health insurance * Paid time off Work Location: In person