Cemetery Operations Coordinator

**Position Summary** The Cemetery Operations Coordinator is responsible for overseeing daily cemetery operations, ensuring accurate records, regulatory compliance, and a high level of service for families, funeral homes, and internal staff. This role serves as a key liaison between the cemetery and funeral home, supporting sales, scheduling, memorialization, and grounds coordination to ensure smooth, compassionate, and efficient operations. **Responsibilities** **Key Responsibilities** * Coordinate interments, entombments, and inurnments, including scheduling, documentation, and on\-site preparation * Maintain accurate cemetery records, including deeds, burial permits, maps, ownership transfers, and digital databases * Ensure compliance with Illinois Department of Financial \& Professional Regulation (IDFPR) cemetery regulations and internal policies * Assist with sales support, including placement orders, foundations, inscriptions, and follow\-up * Coordinate monument and marker installations and verify proper placement * Manage inventory of plots, crypts, niches, and foundations * Process billing, contracts, and payments related to cemetery services * Support pre\-need and at\-need cemetery arrangements as needed * Respond to family inquiries with professionalism, empathy, and discretion * Assist with special events, memorial services, and seasonal projects * Collaborate with grounds and maintenance teams to ensure timely preparation and site readiness **Miscellaneous \& Administrative Duties** * Invoice cremations and open/close charges. * Maintain cemetery price book and submit monthly care reports. * Assist with annual audits and contract retrieval. * Maintain petty cash and complete bank runs as needed. * Schedule and manage events at Swan Pond. * Provide notary services. * Support funeral directors, sales staff, and cemetery team as needed. Identify workflow improvements to enhance efficiency and service quality **Qualifications** **Qualifications \& Skills** * Previous experience in cemetery, funeral home, or related administrative or operations role preferred * Strong organizational skills with high attention to detail * Ability to manage multiple schedules, deadlines, and priorities * Professional communication skills with families and internal teams * Working knowledge of cemetery regulations or ability to learn and maintain compliance * Proficiency with Microsoft Office and database systems * Ability to work independently while collaborating as part of a team * Compassionate, dependable, and discreet This position plays a vital role in ensuring seamless cemetery operations and exceptional service for the families we serve. Pay: $25\.25 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person