Cemetery General Manager - Pinelawn Memorial Park

**What You’ll Be Responsible For** **Leadership \& Accountability** * Lead and direct the Sales Manager and Operations Manager with clarity and confidence. * Establish performance standards and hold department leaders accountable to results. * Create a unified, professional culture centered on service, integrity and growth. * Act as the final decision\-maker for day\-to\-day operational matters. **Strategic \& Financial Management** * Develop and manage the annual operating budget. * Drive revenue performance across pre\-need and at\-need sales. * Monitor KPIs across sales, operations and administration — and adjust strategy proactively. * Maintain oversight of contracts, inventory, purchasing, accounts receivable and recordkeeping. * Identify opportunities for operational improvement and cost control. **Operations \& Service Excellence** * Partner with the Operations Manager and Grounds Superintendent to ensure cemetery grounds, facilities and interment activities meet high standards of precision and care. * Ensure families receive a seamless, compassionate and professional experience at every touchpoint. * Support front\-line staff in resolving complex service issues with professionalism and empathy. **Community \& Representation** * Represent the cemetery within the community and cultivate strong relationships with funeral homes, churches and civic organizations. * Promote a positive public image and maintain strong referral networks. **Compliance \& Risk Management** * Oversee compliance, trust reporting and regulatory requirements in coordination with the Cemetery Compliance Administrator. * Ensure accuracy of records, maps, interment rights and filings. * Promote and enforce safety standards for staff and visitors. **Who You Are** We are looking for someone who: * Is a true self\-starter and takes initiative without waiting for direction. * Thrives in leadership and does not require micromanagement. * Thinks both strategically and operationally. * Is comfortable making difficult decisions with empathy and integrity. * Leads through influence, accountability and professionalism. * Understands that service excellence and financial performance must work together. **Qualifications** * Bachelor’s degree in Business, Management or related field preferred. * 5\+ years of leadership experience (cemetery, funeral, hospitality or service\-oriented industries preferred). * Experience managing cross\-functional teams and driving performance. * Proficient in Microsoft Office; CRM or cemetery management software experience a plus. * Valid driver’s license and reliable transportation. * Ability to work occasional weekends, holidays (including May) and community events. * Ability to work both indoors and outdoors; periodic walking of grounds and occasional lifting up to 50 lbs. **Position Overview** We are seeking a highly driven, self\-directed General Manager to lead the overall performance, culture and financial success of our cemetery. This is not a maintenance role, this is a leadership role. The General Manager serves as the central authority on\-site, responsible for aligning sales, operations and administration while driving accountability, growth and operational excellence. You will work closely with a dedicated Sales Manager and Operations Manager, but this role requires someone who can set direction, make decisions confidently and execute without constant oversight. If you are a proactive leader who sees what needs to be done and does it — this role is for you.