Cemetery Arrangements Counselor - Queen of Heaven Cemetery (TEMP)

**Location: Queen of Heaven Cemetery****Status: Non\- Exempt, Full Time (TEMP)** **POSITION SUMMARY** Cemetery Arrangements Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies and practices by serving families that come to arrange for pre\-need or at\-need burial(s) in a supportive manner to families in grief; while establishing and maintaining effective communication of efforts with cemetery office administrative staff., parish priests and mortuary officials. **ESSENTIAL FUNCTIONS** Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work. * Develops a growing rapport with families/patrons with an emphasis on service. Provides information to families allowing them to make a well\-informed cemetery arrangement that meets their needs. * Understanding of Liturgy Planning. * Assists patrons with at\-need cemetery arrangements, works with parishes and mortuaries in assisting patrons. * Advises and assists cemetery management regarding complaints from patrons, suppliers and other companies. * Flexibility to assist between cemeteries as business needs dictate. * May assist with answering mail regarding locations, genealogy and business matters. * Assists patrons with questions and concerns or refers to cemetery management for resolution. * Accurately prepares and processes a variety of documents including daily burial and memorial permits; daily pending interment list and board; obtains burial permits from the Health Department. * Completes affidavit of heirs and/or release of interest forms as needed. * May be required to interpret and/or translate for families in Spanish, as needed. * Prepares invoices for management approval. * Prepares interment right authorization and forwards to patrons. * Verifies grave set\-up, updates property inventory. * Follows up with work orders making notations in the system. * Performs other duties as assigned. Requirements: **MINIMUM QUALIFICATIONS** **Education and Experience** Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically: * Active member of a Roman Catholic faith community. * High School degree or equivalent. * Basic clerical skills and experience with customer service * Two years of customer service experience. * Bilingual skills in English/Spanish preferred. **Knowledge, Skills, and Ability** *Knowledge of:* * Christian Burial in the Catholic Church. * AS/400 system operations. *Skill in*: * Developing and maintaining effective working relationships. * Interpersonal skills including tact, patience and diplomacy. * Effective customer service, including ability to follow multiple pending requests through to completion. * Data entry and reconciliation techniques *Ability to:* * Express or exchange information by means of the spoken word. * Communicate effectively in written and oral form. * Work independently with initiative and little supervision. * Handle high level of responsibility. * Maintain confidentiality. * Analyze and isolate errors and/or anomalies in system processing. * Ability to organize and coordinate projects. **Physical and Environmental Requirements** * Sit for sustained periods of time on a daily basis. * Perform tasks requiring intermittent bending, stooping, walking, kneeling, and crouching. * Requires ability to frequently lift, pull, or push objects weighing up to 30 pounds. * Sustain frequent movement of the fingers, wrists, hands and arms. Compensation: $23\.12 \- $27\.85